A municipality wanted digital services that work for everyone: accessible, understandable and without bureaucratic noise.
A municipality wanted digital services that work for everyone: accessible, understandable and without…
Information was scattered, forms were difficult and the language was too bureaucratic. Residents preferred to call rather than use the site, resulting in high front-desk pressure. On top of that, strict digital accessibility requirements apply.
We tackled content and technology together, with the resident as the starting point and accessibility as a hard requirement from day one.
The result needs no chest-beating: a product that works faster, clearer and more consistently than its predecessor, and proves it every day. We share exact figures in a conversation: measured, not polished.
No polished success story. This is what we ran into along the way:
We are happy to share raw project data and client names in a conversation (under NDA).
One goal came first: fewer phone enquiries through self-service that actually works. Everything was built for that.
Tell us where you want to go. In one intro call we sketch how we get there, and how we make it measurable.
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