Healthcare portal
A regional healthcare chain wanted to move registrations and referrals out of the era of phone and fax. The result: one portal where patients and referrers are done in minutes.
Not named at the client’s request.
Healthcare portal
✦A regional healthcare chain wanted to move registrations and referrals out of the era of phone and fax. The…
The registration process was fragmented across phone, email and paper. The audience is broad, from digitally skilled to digitally illiterate, and the privacy and accessibility requirements are strict. Every extra step in the process meant drop-offs and extra pressure on the front desk.
The approach
We started with the people, not the technology: together with healthcare professionals and a patient panel we mapped the actual routes. Only when the flows were right did we start designing and building.
- Flows and prototypes validated with professionals and patients before the build
- Built on Nuxt and Directus, so the editorial team manages content themselves
- Integration with the existing scheduling system via API
- Accessibility secured at WCAG 2.2 AA level
- Ongoing maintenance with monitoring and monthly reporting
The result
The result needs no chest-beating: a product that works faster, clearer and more consistently than its predecessor, and proves it every day. We share exact figures in a conversation: measured, not polished.
Behind the scenes
No polished success story. This is what we ran into along the way:
- The scheduling system's API turned out to be outdated. We built an extra interface (it took two sprint weeks).
- The first prototype was too ‘digital’ for less digitally skilled patients; after a panel round the flows were simplified.
- Launch was deliberately phased per region instead of a big bang.
We are happy to share raw project data and client names in a conversation (under NDA).
One goal came first: more online sign-ups and calm at the front desk. Everything was built for that.
Slide from before to after.
What it delivered.
Your numbers here?
Tell us where you want to go. In one intro call we sketch how we get there, and how we make it measurable.
Your request has reached us. You will usually hear back within 24 hours. Prefer direct contact? Email hi@empireyo.com or use the green button at the bottom right.