A regional healthcare chain wanted to move registrations and referrals out of the era of phone and fax. The result: one portal where patients and referrers are done in minutes.
A regional healthcare chain wanted to move registrations and referrals out of the era of phone and fax. The…
The registration process was fragmented across phone, email and paper. The audience is broad, from digitally skilled to digitally illiterate, and the privacy and accessibility requirements are strict. Every extra step in the process meant drop-offs and extra pressure on the front desk.
We started with the people, not the technology: together with healthcare professionals and a patient panel we mapped the actual routes. Only when the flows were right did we start designing and building.
The result needs no chest-beating: a product that works faster, clearer and more consistently than its predecessor, and proves it every day. We share exact figures in a conversation: measured, not polished.
No polished success story. This is what we ran into along the way:
We are happy to share raw project data and client names in a conversation (under NDA).
One goal came first: more online sign-ups and calm at the front desk. Everything was built for that.
Tell us where you want to go. In one intro call we sketch how we get there, and how we make it measurable.
Your mail app has opened with all the details. Nothing happened? Email us directly at hi@empireyo.com or message us via the green button in the bottom right.