← All cases Case study · Retail and telecom · Dokkum and Harlingen
Daily Phones
Two phone shops with an authorised repair service wanted one place where customers book a repair and buy a device.
What is there
- A webshop for new and refurbished smartphones and accessories.
- Repair booking per brand and device, with what it costs and how long it takes.
- The online face of both shops, in Dokkum and in Harlingen.
- Shop, webshop and repair service on one platform.
Why it is built this way
Most visitors arrive with a broken screen, not with a plan to buy. So the repair route comes first and the webshop is the second step, not the first.
What it brought
Customers arrange their repair online and then walk in without an appointment. Both branches share one stock and one brand.
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